24 Hour Fitness

Multiple customers highlight the professionalism, kindness, and patience of staff members Joseph and Leslie. They are noted for taking the time to answer questions, explain processes clearly, and provide excellent customer service without pressure.

Source: 6 of 8 reviews • Confidence: high (explicit mention)

One review criticizes the reduced facility amenities (no pool, sauna, steam room, showers, water, basketball, or group classes) and limited operating hours (5am-9pm with hourly closures). The reviewer also mentions difficulties with membership cancellation due to policy restrictions.

Source: 1 of 8 reviews • Confidence: medium (single conflicting review)

A review notes that Leslie went above and beyond by accepting an alternative form of identification when the member forgot their ID, demonstrating flexibility and excellent customer service.

Source: 1 of 8 reviews • Confidence: high (explicit mention)

A later update indicates the gym remains an okay place for workouts, though it could benefit from improvements. The front desk staff are described as helpful and trying to maintain cleanliness, but the facility lacks many amenities and has limited hours.

Source: 1 of 8 reviews • Confidence: medium (updated perspective)