24 Hour Fitness

Multiple reviews criticize the gym's cleanliness, noting dirty stairs, moldy saunas, dusty floors, and a lack of regular deep cleaning. One reviewer mentioned visible mold and grime, while another reported that floors are often dusty and sticky. Several reviews suggest the gym has insufficient cleaning staff for its size.

Source: 5 of 8 reviews • Confidence: high (explicit mention)

• Cleanliness issues recurring across multiple reviews
• Mold and grime observed in sauna
• Dusty and sticky floors reported

One review describes a highly distressing incident where a staff member entered a men's locker room while a member was naked, leading to a violation of privacy. The reviewer calls for improved privacy standards and clearer announcements about cleaning activities.

Source: 1 of 8 reviews • Confidence: medium (single incident)

• Privacy breach reported in men's locker room
• Staff entered without warning or announcement

Several reviews praise the customer service, highlighting helpful and friendly staff such as Sophia, JD, and Brooke. These individuals are noted for being efficient, patient, and genuinely caring, making the membership experience positive.

Source: 4 of 8 reviews • Confidence: high (recurring theme)

• Staff named Sophia, JD, and Brooke frequently mentioned positively
• Efficient and patient assistance with membership processes

One review mentions that the recovery room door is frequently locked or malfunctioning, despite an additional monthly fee. The reviewer also notes a lack of accessible cleaning supplies and inconsistent staffing at the front desk, contributing to an unprofessional experience.

Source: 1 of 8 reviews • Confidence: medium (specific complaints)

• Recovery room often inaccessible
• Cleaning supplies frequently empty or hard to find
• Front desk sometimes unstaffed