7-Eleven

Multiple customers report receiving incorrect items when picking up orders, with staff failing to inform them of substitutions. One reviewer noted this problem persists despite regular visits over a year.

Source: 2 of 8 reviews • Confidence: medium (recurring theme)

One reviewer was charged for items marked as 'complete' by 7-Eleven staff via DoorDash, resulting in no refund despite the items never being provided.

Source: 1 of 8 reviews • Confidence: low (single incident)

Customer service varies widely; while one truck driver praised the helpfulness and availability of staff, several others described poor service, including long cashier conversations ignoring customers and rude staff refusing assistance.

Source: 4 of 8 reviews • Confidence: medium (mixed feedback)

Two reviews mention security issues: one reports repeated credit card theft incidents for guests, and another criticizes the ID scanning system, suggesting it may compromise privacy.

Source: 2 of 8 reviews • Confidence: low (limited evidence)

While one reviewer loves the rewards points system, another was frustrated when the store's computer malfunctioned, preventing the use of rewards for a discounted item and resulting in poor customer service.

Source: 2 of 8 reviews • Confidence: medium (conflicting experiences)