A F A Claim Services

Multiple customers report that A F A Claim Services is unresponsive, with long wait times on calls, delayed email responses, and frequent need for aggressive follow-up to receive any updates.

Source: 8 of 8 reviews • Confidence: high (explicit mention)

• Claims often exceed Department of Insurance timelines
• Customers must repeatedly contact the agency for updates

Several reviewers indicate that claim resolution takes significantly longer than expected, often exceeding the Department of Insurance's required review period, with some claims unresolved after months.

Source: 7 of 8 reviews • Confidence: high (recurring theme)

• Small claims delayed despite clear fault
• Multiple instances of claims pending for over a month

One review notes that A F A Claim Services refuses to pay upfront for a rental car, requiring the customer to pay out-of-pocket and later submit an invoice for reimbursement, causing additional hardship.

Source: 1 of 8 reviews • Confidence: medium (specific case)

• Rental car denial impacts elderly customer's ability to work

Guests often mention a lack of professionalism, with claims adjusters and customer service representatives being described as rude, unhelpful, and indifferent to customer needs.

Source: 6 of 8 reviews • Confidence: high (explicit mention)

• Adjusters and supervisors difficult to reach
• Staff perceived as careless about customer concerns