A Storage Place
Location
15621 Dupont Ave, Chino, CA 91710
Photos
What reviewers say
A Storage Place receives mixed reviews on customer service, pricing, and access hours, with notable praise for Bertha and concerns about recent management and late exit policies.
Themes summarized from customer reviews (sample of 8)
How are the customer service and staff at A Storage Place?
Several reviewers praise the professionalism and friendliness of staff, especially mentioning Bertha as exceptionally helpful, patient, and knowledgeable. However, one reviewer criticizes the current manager, CJ, for being unprofessional and hostile. Overall, customer service is viewed positively by many but negatively by at least one recent experience.
Source: 5 of 8 reviews • Confidence: medium-high (explicit mention)
- Staff named Bertha frequently highlighted for excellent service.
What are the access hours like at A Storage Place?
Multiple customers note that access hours are convenient for most, with carts provided for easy movement. However, one review points out that the facility operates on banker's hours, making it difficult for those with standard work schedules to access the unit before 9am or after 6pm.
Source: 3 of 8 reviews • Confidence: medium (recurring theme)
- Carts provided for moving belongings in and out.
How does A Storage Place compare to other storage facilities in terms of pricing?
One reviewer explicitly states that the facility offers reasonable pricing compared to other options, while another mentions a high upfront deposit (30 days rent) which they find less favorable than pro-rated options elsewhere.
Source: 2 of 8 reviews • Confidence: medium (limited evidence)
- Upfront deposit of 30 days rent noted by one reviewer.
Is the facility clean and secure?
Multiple reviews confirm that the facility is clean, well-maintained, and secure, with units described as very clean and easy to use. Climate control issues were mentioned under current management but were not a universal complaint.
Source: 5 of 8 reviews • Confidence: high (explicit mention)
- Climate control units noted as sometimes warmer under current management.
What are the concerns about late exit policies at A Storage Place?
One reviewer reports a severe issue with late exit policies, stating that after 6pm, exiting is impossible without a $600 fire department fee, contrary to the contract's $50 late exit charge. This experience was highly negative and criticized the manager's lack of empathy.
Source: 1 of 8 reviews • Confidence: low (single incident)
- Late exit policy enforced harshly by one reviewer.
Ratings
4.4
★★★★★4.440 reviews
Hours
Popular Times
Amenities & Details
Service options
Accessibility
Payments
Details
- Plus Code
- X8C8+2M Chino, California
- Timezone
- America/Los_Angeles
- Google Place ID
- ChIJ-9G7yeTM3IARh5BtNtGRpnk
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