A Storage Place

Several reviewers praise the professionalism and friendliness of staff, especially mentioning Bertha as exceptionally helpful, patient, and knowledgeable. However, one reviewer criticizes the current manager, CJ, for being unprofessional and hostile. Overall, customer service is viewed positively by many but negatively by at least one recent experience.

Source: 5 of 8 reviews • Confidence: medium-high (explicit mention)

• Staff named Bertha frequently highlighted for excellent service.

Multiple customers note that access hours are convenient for most, with carts provided for easy movement. However, one review points out that the facility operates on banker's hours, making it difficult for those with standard work schedules to access the unit before 9am or after 6pm.

Source: 3 of 8 reviews • Confidence: medium (recurring theme)

• Carts provided for moving belongings in and out.

One reviewer explicitly states that the facility offers reasonable pricing compared to other options, while another mentions a high upfront deposit (30 days rent) which they find less favorable than pro-rated options elsewhere.

Source: 2 of 8 reviews • Confidence: medium (limited evidence)

• Upfront deposit of 30 days rent noted by one reviewer.

Multiple reviews confirm that the facility is clean, well-maintained, and secure, with units described as very clean and easy to use. Climate control issues were mentioned under current management but were not a universal complaint.

Source: 5 of 8 reviews • Confidence: high (explicit mention)

• Climate control units noted as sometimes warmer under current management.

One reviewer reports a severe issue with late exit policies, stating that after 6pm, exiting is impossible without a $600 fire department fee, contrary to the contract's $50 late exit charge. This experience was highly negative and criticized the manager's lack of empathy.

Source: 1 of 8 reviews • Confidence: low (single incident)

• Late exit policy enforced harshly by one reviewer.