AC Pro

Multiple customers highlight exceptional customer service, noting that staff such as Rain, Eddie, Dan, Jay, and Parker are knowledgeable, welcoming, and quick to assist. Guests often mention the helpfulness and industry expertise of the employees, which has contributed to their business growth and loyalty.

Source: 7 of 8 reviews • Confidence: high (explicit mention)

• Staff praised for industry knowledge and assistance with technical questions and parts schematics.
• Regular hospitality offerings: hot coffee, fresh donuts/popcorn, and Frankfurt Fridays.

Several reviewers comment on the cleanliness of the parts house, particularly the restrooms, and describe a pleasant atmosphere with amenities like hot coffee, fresh donuts, and popcorn available throughout the day.

Source: 2 of 8 reviews • Confidence: medium (recurring theme)

• Cleanest parts house hands down, especially the restrooms.

While most customers report positive experiences with AC Pro's products and service, one reviewer had a highly negative experience with a 4-year-old unit that required extensive repairs, leading to significant costs and inconvenience. This reviewer would not recommend AC Pro due to the perceived unreliability and poor customer service during the repair process.

Source: 2 of 8 reviews • Confidence: medium (conflicting evidence)

• One review notes a 2-month delay and high labor charges for a unit under warranty.

Eddie is frequently mentioned as a standout employee with over ten years of HVAC industry experience, capable of answering technical questions, providing diagrams and parts schematics, and offering pricing assistance for AHRI matches and custom metal orders.

Source: 1 of 8 reviews • Confidence: high (explicit mention)