Ace Hardware

Multiple customers report that Ace Hardware frequently carries the hardware items they seek, including hard-to-find or old-fashioned parts. However, one reviewer experienced difficulty finding a specific spare key for a truck, requiring multiple visits and delays.

Source: 5 of 8 reviews • Confidence: medium-high (explicit mention)

Customer service is praised by several reviewers for being helpful, knowledgeable, and going above and beyond, such as an assistant manager assisting with a car bulb replacement. Conversely, a few reviewers describe the service as rude, unhelpful, and lacking empathy, particularly regarding a delayed key-making process.

Source: 4 of 8 reviews • Confidence: medium (conflicting themes)

Several reviewers mention that Ace Hardware stores tend to close early and turn away customers arriving shortly before the posted closing time, which they find frustrating.

Source: 2 of 8 reviews • Confidence: medium (recurring theme)

One reviewer specifically notes that Ace Hardware offers affordable prices compared to other stores they visited for plumbing pipes, suggesting competitive pricing.

Source: 1 of 8 reviews • Confidence: low (single mention)