Acuity Eye Group - La Quinta

Several reviewers describe difficulty scheduling appointments, with long wait times on the phone and issues with communication between departments. One review noted needing to be transferred multiple times and providing personal information repeatedly.

Source: 1 of 8 reviews • Confidence: medium (explicit mention)

Multiple customers express satisfaction with the doctors' care, noting improvements in eye tests and a feeling of being well taken care of. However, one review mentioned a feeling of being treated as a number rather than an individual.

Source: 2 of 8 reviews • Confidence: high (explicit mention)

Several reviews mention problems with prescription fulfillment, including delays in receiving prescriptions for contacts and eye drops. One customer experienced a month-long wait for contacts and difficulties obtaining their prescription.

Source: 2 of 8 reviews • Confidence: medium (recurring theme)

Multiple reviewers cite issues with staff rudeness, incompetence, and lack of training. Concerns were raised about long wait times, disorganized appointment scheduling, and inadequate office facilities, such as broken furniture and lack of air conditioning.

Source: 3 of 8 reviews • Confidence: medium-high (recurring theme)

One review mentions the eyewear store is significantly more expensive than other retailers, like Costco. Another reviewer described it as 'nasty'.

Source: 2 of 8 reviews • Confidence: medium (explicit mention)

One customer had a persistent billing issue involving duplicate examination charges that took six months to resolve, with no apology from the office.

Source: 1 of 8 reviews • Confidence: low (limited evidence)