Acuity Eye Group - La Quinta
Location
47474 Washington St, La Quinta, CA 92253
Photos
What reviewers say
Acuity Eye Group - La Quinta receives mixed reviews, with some praising the doctors and care while others report significant issues with appointment scheduling, billing, and overall organization.
Themes summarized from customer reviews (sample of 8)
What is the experience like when trying to schedule an appointment?
Several reviewers describe difficulty scheduling appointments, with long wait times on the phone and issues with communication between departments. One review noted needing to be transferred multiple times and providing personal information repeatedly.
Source: 1 of 8 reviews • Confidence: medium (explicit mention)
What are people saying about the quality of care provided by the doctors?
Multiple customers express satisfaction with the doctors' care, noting improvements in eye tests and a feeling of being well taken care of. However, one review mentioned a feeling of being treated as a number rather than an individual.
Source: 2 of 8 reviews • Confidence: high (explicit mention)
Are there issues with prescription fulfillment?
Several reviews mention problems with prescription fulfillment, including delays in receiving prescriptions for contacts and eye drops. One customer experienced a month-long wait for contacts and difficulties obtaining their prescription.
Source: 2 of 8 reviews • Confidence: medium (recurring theme)
What are the common complaints about the staff and office environment?
Multiple reviewers cite issues with staff rudeness, incompetence, and lack of training. Concerns were raised about long wait times, disorganized appointment scheduling, and inadequate office facilities, such as broken furniture and lack of air conditioning.
Source: 3 of 8 reviews • Confidence: medium-high (recurring theme)
How is the eyewear store viewed?
One review mentions the eyewear store is significantly more expensive than other retailers, like Costco. Another reviewer described it as 'nasty'.
Source: 2 of 8 reviews • Confidence: medium (explicit mention)
Are there billing concerns?
One customer had a persistent billing issue involving duplicate examination charges that took six months to resolve, with no apology from the office.
Source: 1 of 8 reviews • Confidence: low (limited evidence)
Ratings
4.3
★★★★★4.3248 reviews
Hours
Popular Times
Amenities & Details
Service options
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Amenities
Planning
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Details
- Plus Code
- PP34+Q6 La Quinta, California
- Timezone
- America/Los_Angeles
- Google Place ID
- ChIJdyfgP5b42oARQ01jBwsix1A
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