ALLIANCE AUTO GROUP

Multiple customers highlight excellent customer service, describing staff as friendly, patient, and accommodating. Several reviewers specifically mention Sergio and his business partner Nizar as helpful and easy to communicate with, ensuring the vehicle was in perfect condition before purchase.

Source: 5 of 8 reviews • Confidence: high (explicit mention)

Yes, several reviews note that the dealership employs workers who speak multiple languages, including Spanish, making it a convenient option for Spanish-speaking families.

Source: 1 of 8 reviews • Confidence: medium-high (specific mention)

Yes, at least three reviews describe deceptive practices, including hidden mileage restrictions, false advertising, and difficulties in obtaining refunds. One reviewer experienced a vehicle delivered with defective headlights and a malfunctioning radio, leading to additional repair costs and poor follow-up service.

Source: 3 of 8 reviews • Confidence: medium (conflicting themes)

One reviewer praises the financing assistance provided by Sergio De La Cruz, the Finance Manager, indicating a smooth experience with vehicle financing.

Source: 1 of 8 reviews • Confidence: medium-high (specific mention)

While some customers report vehicles in great shape and no issues, others describe problems such as defective headlights and radios shortly after purchase, suggesting variability in vehicle quality.

Source: 2 of 8 reviews • Confidence: medium (mixed evidence)