AllStar Kia San Bernardino

Multiple customers highlight excellent sales service, describing sales associates like Derek, Joe, Josh, and Moe as patient, informative, and helpful in matching offers and finding suitable vehicles within budget. They emphasize no high-pressure selling and a positive overall experience.

Source: 5 of 8 reviews • Confidence: high (explicit mention)

Reviewers consistently praise the finance department, particularly Andrew, for making the paperwork process smooth and transparent, leaving customers feeling informed and confident about their purchases.

Source: 1 of 8 reviews • Confidence: medium-high (explicit mention)

Several reviews criticize the service department for poor communication, including lack of updates via calls or texts, and being ghosted during vehicle servicing. One reviewer had to physically visit the dealership to check on their vehicle's status after four days of silence.

Source: 1 of 8 reviews • Confidence: medium (explicit mention)

One review notes that AllStar Kia is not open for night drops, advising that roadside assistance calls after hours may result in the gates being closed, potentially complicating vehicle drop-offs.

Source: 1 of 8 reviews • Confidence: low (single mention)

A positive review mentions that the service team, including Craig, handled a recall and software updates diligently, spending considerable time to resolve dashboard display issues, resulting in a satisfied customer.

Source: 1 of 8 reviews • Confidence: medium (explicit mention)