America's Best Contacts & Eyeglasses

Several reviewers criticize the staff, stating they lack competence and proper training, with one reviewer noting that only one employee consistently provided good service. Multiple customers expressed frustration with staff attitudes and errors.

Source: 5 of 8 reviews • Confidence: high (explicit mention)

Multiple customers reported significant delays, including doctors being on lunch during scheduled appointments and long waits after the exam. One review mentioned an appointment at 2:20 PM that was not seen until 2:50 PM due to the doctor returning from lunch.

Source: 2 of 8 reviews • Confidence: medium-high (recurring theme)

Two reviews highlight poor communication and errors regarding prescription orders. One customer's glasses were not ready as promised, and another discovered their prescription was never initially ordered, requiring re-submission. Both expressed dissatisfaction with the lack of truthfulness and accountability.

Source: 2 of 8 reviews • Confidence: medium (limited evidence)

Customer service is mixed; while one reviewer praised Jenny for excellent assistance, another found Maria unhelpful and only provided a partial prescription. Overall, several customers felt the follow-up was inadequate, with excuses deemed unnecessary.

Source: 3 of 8 reviews • Confidence: medium (conflicting feedback)

One reviewer reported dissatisfaction with lens warranty coverage, stating that over-tightened lenses cracked and were not replaceable under warranty. This led to a recommendation to consider competitors like Costco for better policies.

Source: 1 of 8 reviews • Confidence: low (single instance)

One customer experienced transition lenses turning yellow within two years, despite a year warranty. The staff refused to address the issue, leading the reviewer to plan a complaint to corporate.

Source: 1 of 8 reviews • Confidence: low (single instance)