American Desert Medical Clinic
Location
6186 Adobe Rd, Twentynine Palms, CA 92277
Photos
What reviewers say
American Desert Medical Clinic receives mixed reviews, with some praising the friendly staff and caring doctor, while others cite issues with communication, appointment scheduling, and staff professio
Themes summarized from customer reviews (sample of 8)
What is the general attitude and friendliness of the staff like?
Several reviewers mention a friendly and welcoming staff. Multiple customers describe the staff as knowledgeable and caring, with one review specifically noting a doctor who 'actually cares' and listens to patients. However, other reviews describe encounters with unprofessional and rude staff, including receptionists.
Source: 6 of 8 reviews • Confidence: medium-high (recurring theme)
How easy is it to communicate with the clinic, particularly by phone?
A significant concern raised by multiple reviewers is difficulty reaching the clinic by phone. Several customers report that the office rarely answers the phone, even after repeated attempts. One review mentioned having to visit the office in person to resolve phone-related issues.
Source: 4 of 8 reviews • Confidence: high (explicit mention)
What are common issues with appointment scheduling and office hours?
Some reviewers experienced issues with appointment scheduling and adherence to posted office hours. One review mentioned the clinic being closed for lunch during appointment times, and another noted a late opening of the doors, requiring a phone call to unlock them.
Source: 2 of 8 reviews • Confidence: medium (limited evidence)
Are there any concerns about referrals or paperwork for disability benefits?
Multiple reviews express frustration regarding referrals and paperwork, particularly for disability benefits. Some reviewers reported difficulty obtaining referrals for necessary procedures, while others stated that disability documentation was not sent, leading to coverage lapses.
Source: 3 of 8 reviews • Confidence: medium (recurring theme)
What is the level of medical care and expertise provided?
Reviews regarding the quality of medical care are mixed. Some reviewers praise the doctor's care and attention, while others express concerns about the qualifications of staff, noting a lack of real nurses and concerns about the doctor's clarity. One review mentioned a notable disconnect between staff and patients.
Source: 4 of 8 reviews • Confidence: medium (conflicting reports)
Are there any concerns about billing practices?
One review mentioned a practice of billing for exams that were not actually performed when refilling routine prescriptions, which the reviewer considered unusual.
Source: 1 of 8 reviews • Confidence: low (limited evidence)
Ratings
2.1
★★★★★2.125 reviews
Hours
Popular Times
Amenities & Details
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Amenities
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Details
- Plus Code
- 4WRV+HX Twentynine Palms, California
- Timezone
- America/Los_Angeles
- Google Place ID
- ChIJo3ASbk7H2oARTCxgCh0rQ6Q
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