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Ana Cervantes - State Farm Insurance Agent

Insurance agency● Unknown Hours
★★★★★5.0(289)
Ana Cervantes - State Farm Insurance Agent

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What reviewers say

Customers consistently praise Ana Cervantes' State Farm Insurance agency for professional, attentive, and patient staff who provide clear explanations and excellent service.

Themes summarized from customer reviews (sample of 8)

What do customers say about the professionalism of the staff at Ana Cervantes - State Farm Insurance?

Multiple customers describe the staff as professional, attentive, and responsive, ensuring all insurance needs are met with exceptional service.

Source: 8 of 8 reviews • Confidence: high (explicit mention)

How is the customer service experience with individual agents like Kenya and Andrea?

Several reviews highlight Kenya's kindness and patience, providing thorough explanations for car insurance clarity. Andrea is noted for being extremely professional, knowledgeable, and making the insurance process smooth and stress-free.

Source: 2 of 8 reviews • Confidence: medium-high (recurring theme)

What feedback is given regarding handling of accidents and claims?

Customers report that the agency efficiently handles accidents, as exemplified by a review where everything was taken care of following a 2024 accident, and the staff are praised for being helpful.

Source: 1 of 8 reviews • Confidence: medium (specific case)

How do customers feel about the overall service and communication?

Guests often mention the staff's attentiveness, clear explanations, and proactive communication regarding policy changes or payment issues, likening the service to family care.

Source: 3 of 8 reviews • Confidence: high (explicit mention)

What is the general sentiment about the convenience and accessibility of the agency?

Multiple customers appreciate the agency's proximity, the ability to interact via text, call, or in-person visits, and the personalized one-on-one service.

Source: 2 of 8 reviews • Confidence: medium-high (recurring theme)

Ratings

5.0

★★★★★5.0

289 reviews

5★
284
4★
4
3★
0
2★
0
1★
1

Location

9305 Magnolia Ave, Riverside, CA 92503

RiversideCA92503

Hours

Monday9 AM–5 PM
Tuesday9 AM–5 PM
Wednesday9 AM–5 PM
Thursday9 AM–5 PM
Friday9 AM–5 PM
SaturdayClosed
SundayClosed

Popular Times

Amenities & Details

From the business

Identifies as Latino-ownedIdentifies as women-owned

Service options

Online appointmentsOnsite services

Accessibility

Wheelchair accessible entranceWheelchair accessible parking lot

Parking

Free parking lotFree street parkingOn-site parking

Details

Plus Code
WHF4+3M Riverside, California
Timezone
America/Los_Angeles
Google Place ID
ChIJJ2AElbu33IARfgQhXaW1uWs

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