Antony Animal Hospital

Several reviewers highlight that Antony Animal Hospital provided compassionate and supportive care during an emergency euthanasia, offering time and understanding without rushing the decision. The staff reportedly showed empathy and assisted with paperwork despite the emotional distress of the pet owner.

Source: 1 of 8 reviews • Confidence: high (explicit mention)

Multiple customers report significant delays and poor scheduling, including waiting for over seven hours for appointments, being kept waiting for extended periods beyond scheduled times, and receiving conflicting information about appointment availability. One reviewer noted that the practice overbooks, leading to long hold times on the phone and rushed staff.

Source: 3 of 8 reviews • Confidence: medium-high (recurring theme)

• Scheduling issues: long waits, overbooking, and delayed appointments.
• Appointment clarity: frequent miscommunication about availability.

Critics point out a lack of knowledge regarding certain procedures, such as titration tests, health certificates, and international travel documentation. One reviewer experienced multiple failures in obtaining necessary documents due to staff misunderstanding USDA requirements, leading to a stressful and time-consuming process. However, staff members like Jasmine attempted to assist despite higher-ups' dismissiveness.

Source: 2 of 8 reviews • Confidence: medium (conflicting evidence)

• Procedural knowledge gaps: titration tests, health certificates, and travel forms.
• Staff effort: some staff (e.g., Jasmine) tried to rectify issues despite doctor's interruptions.

Positive reviews frequently commend Dr. Amy and the team for exceptional care, particularly in high-risk surgeries and emergency situations, describing them as compassionate and knowledgeable. Customers appreciate clear communication, follow-up care, and reasonable pricing. Conversely, negative reviews criticize the receptionist experience, billing practices (paying per service as it occurs), and perceived lack of empathy from some staff members during non-emergency visits.

Source: 4 of 8 reviews • Confidence: medium-high (recurring theme)

• Care quality: praised for expertise, compassion, and follow-up.
• Billing: per-service payments noted as annoying.
• Reception: mixed, with some finding staff friendly, others frustrated.

One reviewer specifically praised the hospital for performing a crop and dock procedure on a young puppy, noting that no other vet was willing to do it due to the puppy's age and size. The outcome was excellent, with quick recovery and no complications, leading the reviewer to recommend the hospital for similar needs.

Source: 1 of 8 reviews • Confidence: high (explicit mention)