Apple Valley Family Optometry: Wallis Steven B OD
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What reviewers say
Apple Valley Family Optometry receives mixed reviews, with praise for Dr. Wallis's care and staff, but complaints about wait times, attitude changes, and policy changes.
Themes summarized from customer reviews (sample of 8)
How long have most patients been visiting Dr. Wallis at Apple Valley Family Optometry?
Several reviewers mention they have been patients for over 20 years, indicating long-term satisfaction with Dr. Wallis.
Source: 1 of 8 reviews • Confidence: medium (explicit mention)
What is the general opinion about the quality of eye exams and care provided by Dr. Wallis?
Five of eight reviewers express high satisfaction, describing Dr. Wallis as patient, thorough, and highly recommended, while one reviewer reports a serious issue diagnosed elsewhere.
Source: 6 of 8 reviews • Confidence: high (recurring theme)
How do recent changes in the office staff and policies affect patient experience?
One reviewer notes that recent staff changes and a new one-year prescription validity policy have negatively impacted their experience, leading them to seek alternative care for their family.
Source: 1 of 8 reviews • Confidence: medium (specific complaint)
What are common criticisms regarding wait times and service attitude at Apple Valley Family Optometry?
One reviewer reports unacceptable wait times and a changed attitude from Dr. Wallis, leading to a refund and plans to pursue small claims court for damaged frames.
Source: 1 of 8 reviews • Confidence: low (single negative account)
How responsive is the staff when patients request assistance, such as emailing a prescription?
Multiple customers highlight excellent customer service, noting that staff were very helpful when asked to email a prescription.
Source: 2 of 8 reviews • Confidence: high (recurring theme)
Are there any language or service quality issues reported by international or non-English-speaking patients?
One review mentions a positive experience with Spanish-language service, describing it as good servicio.
Source: 1 of 8 reviews • Confidence: medium (specific positive note)
Ratings
4.1
★★★★★4.19 reviews
Location
14349 Amargosa Rd, Victorville, CA 92392
Hours
Popular Times
Amenities & Details
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Details
- Plus Code
- GM6C+J4 Victorville, California
- Timezone
- America/Los_Angeles
- Google Place ID
- ChIJNTjVlndkw4ARjbg5oQA_5Po
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