ARCO
Location
12201 Mountain Ave, Chino, CA 91710
Photos
What reviewers say
ARCO gas station reviews highlight issues with drink quality, loyalty rewards processing, declined charges, broken pumps, staffing, and customer service.
Themes summarized from customer reviews (sample of 8)
Do customers report issues with the taste of fountain drinks at ARCO?
Several reviewers noted that fountain drinks tasted unusual, specifically describing a garlic-like flavor. One customer reported this issue to the Hindu manager, who denied any prior complaints and refused a refund, attributing the taste to unclean hoses or faulty water filters as suggested by an online search.
Source: 1 of 8 reviews • Confidence: medium (explicit mention)
Are there complaints about loyalty rewards not being applied at ARCO?
One reviewer experienced the loyalty rewards card being prematurely closed by a cashier named Kamel, resulting in no reward being applied. The customer expressed dissatisfaction with the cashier's attitude and indicated they would seek alternatives at other gas stations.
Source: 1 of 8 reviews • Confidence: medium (explicit mention)
Have customers encountered declined charges at ARCO pumps?
A reviewer reported four declined charges between $150 and $175 after using pump #3 on September 3, 2025. The customer advises others to avoid this ARCO gas station due to the financial inconvenience.
Source: 1 of 8 reviews • Confidence: high (explicit mention)
Is the air compressor functional at ARCO?
One reviewer commented that either the air compressor does not work or employees pretend it is operational, indicating a potential issue with the service provided at the station.
Source: 1 of 8 reviews • Confidence: medium (explicit mention)
Do customers appreciate the food and beverage offerings at ARCO?
Multiple reviewers praised the Cinnamon Ole coffee, soda fountain, and cookies available at the station, noting the affordability and quality of these items.
Source: 2 of 8 reviews • Confidence: high (recurring theme)
Are there concerns about staffing and management at ARCO?
Reviews indicate staffing shortages during busy periods, with one customer describing a single employee handling long lines and broken pumps, leading to a frustrating experience and financial loss. Another reviewer criticized poor management for inadequate personnel and unresolved issues, suggesting the employer is at fault rather than individual employees.
Source: 2 of 8 reviews • Confidence: medium (recurring theme)
Is customer service generally positive or negative at ARCO?
Customer service is predominantly negative, with reports of rude cashier behavior, disrespectful interactions, and a lack of willingness to address complaints. One reviewer specifically mentioned a cashier using disrespectful language and another noted a manager's dismissive attitude toward a drink quality issue.
Source: 2 of 8 reviews • Confidence: medium (recurring theme)
Ratings
4.0
★★★★★4.0170 reviews
Hours
Popular Times
Amenities & Details
Service options
Accessibility
Offerings
Amenities
Payments
Details
- Plus Code
- 28JM+M2 Chino, California
- Timezone
- America/Los_Angeles
- Google Place ID
- ChIJXWgDShMzw4ARG5zwtPNMyBw
Other matches
Compare similar listings from your search — explore higher- and lower-rated options nearby.