Arther Medical Group

Multiple customers praise Dr. Raul Hernandez and Dr. Arteaga, noting their thoroughness, direct communication, and dedication to patient care. Several reviewers have been patients for many years, with one mentioning over 14 years with Dr. Arteaga. One review highlighted the doctors as a 'power couple' and another described them as 'becoming family'.

Source: 5 of 8 reviews • Confidence: high (explicit mention)

Experiences with the staff are mixed. Some reviewers consistently describe the staff as 'great' and friendly, emphasizing that treating them with respect leads to reciprocal treatment. Others have noted that some staff members are students learning the job, which can sometimes lead to slower service. One review expressed disappointment with the front desk staff.

Source: 3 of 8 reviews • Confidence: medium (recurring theme)

One reviewer mentioned that the referral process has improved significantly.

Source: 1 of 8 reviews • Confidence: medium (explicit mention)

Several reviewers express frustration with the clinic's phone accessibility. Multiple customers report difficulty reaching the clinic by phone, with some stating that the phone is rarely answered, and one reviewer mentioning an error message when attempting to leave a voicemail. One reviewer described the phone service as 'unprofessional'.

Source: 3 of 8 reviews • Confidence: high (recurring theme)

• Reported issue: Difficulty reaching clinic by phone

One reviewer found it inconvenient to have to drive to the clinic to schedule an appointment due to phone issues. Another reviewer mentioned appointments are open to urgent matters.

Source: 2 of 8 reviews • Confidence: medium (limited evidence)

One reviewer noted that appointments can take a little longer, while another mentioned the doctor takes her time with each patient, which can result in longer wait times. One reviewer stated the staff can be slow due to them being students.

Source: 3 of 8 reviews • Confidence: medium (recurring theme)