Ashley Outlet

Several reviewers report unsatisfactory customer service, including difficulty reaching managers, delays in communication about delivery rescheduling, and a lack of responsiveness to complaints about defective items. One customer experienced a prolonged dispute over fraudulent charges that required police involvement before resolution.

Source: 5 of 8 reviews • Confidence: high (explicit mention)

• Issues include long wait times for loading assistance and poor follow-up on delivery schedules.
• Multiple customers cite a lack of accountability and poor handling of defective products.

Multiple customers noted defective furniture upon delivery, such as a couch with defects, a coffee table with damage, and a bed frame with missing support legs. One reviewer reported that the company stated the defects met their standards and refused a refund.

Source: 4 of 8 reviews • Confidence: high (explicit mention)

• Several reviews mention items arriving damaged or not meeting expectations.

Guests often mention delays and poor communication regarding delivery times. One review reported that ordered items (barstools and a bunkie board) were not rescheduled despite repeated attempts to contact the store, leading to frustration over inconsistent delivery coordination.

Source: 3 of 8 reviews • Confidence: medium (recurring theme)

• Delays and lack of clear rescheduling communication are common complaints.

One review explicitly stated that the company informed them all sales are final and refused a refund for a damaged coffee table, indicating a strict no-refund policy for defective merchandise.

Source: 1 of 8 reviews • Confidence: medium (limited evidence)

• Policy appears to disallow refunds for damaged items.

One reviewer reported feeling ignored and experiencing dismissive behavior from staff, particularly noting that the store seemed to prioritize other customers over them. This reviewer also mentioned language barriers affecting service quality.

Source: 1 of 8 reviews • Confidence: low (single anecdotal report)

• One account suggests potential bias in customer interaction.