avid hotel Victorville - Hesperia by IHG

Multiple customers describe the hotel as brand new, immaculate, and very clean, with modern technology in the rooms.

Source: 7 of 8 reviews • Confidence: high (explicit mention)

Guests often mention shockingly soft and comfortable beds, contributing to a pleasant stay despite some minor issues.

Source: 5 of 8 reviews • Confidence: medium-high (recurring theme)

Several reviewers note the absence of a pool or jacuzzi, weak breakfast offerings, and dangerously slippery bathroom tiles with cracked caulking, which could lead to water damage.

Source: 4 of 8 reviews • Confidence: medium (multiple issues reported)

Guests mention difficulty in locating the hotel from certain street sides and a need for clearer directional signage.

Source: 3 of 8 reviews • Confidence: medium (specific feedback)

The staff is consistently described as friendly, attentive, and helpful throughout check-in, stay, and check-out processes.

Source: 8 of 8 reviews • Confidence: high (explicit mention)

One review details a severe issue where the hotel refused a full refund after fraudulent booking by an identity thief, leading to a zero-star rating.

Source: 1 of 8 reviews • Confidence: low (isolated incident)

One guest notes the king-sized room was smaller than expected compared to a nearby Holiday Inn Express, and the breakfast was described as very weak with limited options.

Source: 2 of 8 reviews • Confidence: medium (specific comparison)

Guests often mention the absence of a mini fridge, microwave, and a pool/jacuzzi as notable omissions.

Source: 3 of 8 reviews • Confidence: medium (common requests)