B&M Nails

Several reviewers describe the experience as relaxing and professional, highlighting gentle technicians like Daisy who take their time and provide high-quality work. However, one reviewer reported aggressive and rude behavior from a technician named Su, which undermined the relaxing atmosphere.

Source: 5 of 8 reviews • Confidence: medium-high (recurring theme)

Multiple customers noted that some technicians lack proper training for certain services, such as dip nails and gel polish, leading to delays and subpar results. One reviewer specifically mentioned that new technicians were not adequately trained, affecting the quality of the manicure and pedicure.

Source: 3 of 8 reviews • Confidence: medium (limited evidence)

One reviewer experienced issues with a Groupon for a deluxe pedicure, as the technician refused to honor the deal, citing the original staff member no longer working there. This led to a negative experience and a refund through Groupon.

Source: 1 of 8 reviews • Confidence: low (single incident)

One reviewer reported that B&N Nails declined to honor a gift certificate, despite the certificate being valid, which resulted in dissatisfaction and a decision not to return.

Source: 1 of 8 reviews • Confidence: low (single incident)

Many reviewers compliment the salon's cleanliness and comfortable atmosphere, mentioning well-maintained chairs, pleasant music, and a relaxing spa-like environment. The new ownership under Jessica is noted for maintaining high standards.

Source: 4 of 8 reviews • Confidence: high (explicit mention)

• Cleanliness and ambiance praised by multiple guests