Banfield Pet Hospital

Multiple reviews indicate serious concerns about Banfield's responsiveness to urgent medical issues. One reviewer reported their dog's condition rapidly deteriorated after a routine checkup due to lack of follow-up on a suspected fungal infection, leading to euthanasia. Another mentioned their dog was not referred to an emergency hospital despite clear signs of severe illness. These cases suggest Banfield may not prioritize urgent medical referrals or communication in critical situations.

Source: 2 of 8 reviews • Confidence: medium (limited evidence (2 negative reviews))

Several reviewers praise the grooming staff, particularly Brittany and Lacie, for their skill and ability to handle difficult pets. One reviewer highlighted Brittany's success in grooming their aggressive dog's ears and face in just 15 minutes, noting she went above and beyond. Another mentioned Lacie provided an excellent cut and bath, though the ribbons fell off shortly after. These accounts suggest high-quality grooming when dealing with challenging pets.

Source: 2 of 8 reviews • Confidence: high (explicit mention)

• Grooming keywords: "aggressive dog", "above and beyond", "15 minutes"

One reviewer reported difficulties canceling a membership plan, being told it had been renewed despite recent enrollment and being charged an additional fee for cancellation. They also experienced miscommunication about handling the cancellation at the clinic versus over the phone. This suggests potential billing and customer service challenges related to membership management.

Source: 1 of 8 reviews • Confidence: medium (single negative experience)

• Billing keywords: "membership renewal", "additional fee", "miscommunication"

Two reviews raise concerns about diagnostic accuracy and communication. One reviewer found that Banfield suggested a deadly fungal infection that was later confirmed not to exist, with no results communicated. Another reported that a second opinion revealed more serious underlying conditions (breast cancer and kidney failure) that Banfield did not mention, leading to euthanasia. These cases indicate potential lapses in diagnostic thoroughness and result sharing.

Source: 2 of 8 reviews • Confidence: medium (limited evidence (2 conflicting diagnoses))

• Diagnosis keywords: "fungal infection", "breast cancer", "kidney failure", "no communication"

Customer service experiences are mixed. While some reviewers praised the professionalism and excellent customer service of the Care Team, others described rude and unempathetic interactions, particularly from a manager who provided incorrect information and refused assistance. This suggests variability in staff behavior and customer service quality across different encounters.

Source: 2 of 8 reviews • Confidence: medium (conflicting themes)

• Service keywords: "professional", "rude", "unempathetic", "misinformation"