Banfield Pet Hospital

Several reviewers have been visiting Banfield Pet Hospital for multiple years, with some mentioning 6 years and others 13 years of consistent care.

Source: 3 of 8 reviews • Confidence: high (explicit mention)

Multiple customers highlight the staff's excellent customer service, noting that employees like Karina and Dr. Neto go above and beyond to ensure smooth visits and provide helpful information.

Source: 3 of 8 reviews • Confidence: high (explicit mention)

Guests often mention that Banfield follows up after procedures, checking on pets the next day to ensure no additional issues arise, demonstrating attentive care.

Source: 2 of 8 reviews • Confidence: medium-high (recurring theme)

One review commends the staff, particularly Taylor, for handling a difficult dog without resorting to sedation, showing adaptability and expertise in managing challenging pets.

Source: 1 of 8 reviews • Confidence: medium (specific case)

Customers appreciate that Banfield does not charge for services not performed, such as unnecessary nail trims, and ensures all recommended tests are completed without hidden fees.

Source: 1 of 8 reviews • Confidence: medium (specific example)

One review notes that online booking is currently disabled, but customers can still schedule appointments by calling in when openings are available.

Source: 1 of 8 reviews • Confidence: low (limited evidence)

One reviewer expressed dissatisfaction with a scheduling change that was not communicated, leading to frustration and a consideration of switching to another pet hospital.

Source: 1 of 8 reviews • Confidence: low (single negative case)