Banfield Pet Hospital
Location
4120 E 4th St, Ontario, CA 91764
Photos
What reviewers say
Banfield Pet Hospital reviews highlight frequent issues with front desk rudeness, poor communication, billing disputes, and emergency care concerns, though some praise exceptional care from specific s
Themes summarized from customer reviews (sample of 8)
Is the front desk staff at Banfield Pet Hospital generally friendly?
Multiple customers report extremely rude and unfriendly front desk interactions, describing staff as intimidating, tone-deaf, and lacking sympathy. One review specifically mentions a young woman without a name tag who fluctuated between rudeness and brief niceness.
Source: 6 of 8 reviews • Confidence: high (explicit mention)
Do providers communicate clearly about pet care and costs?
Several reviews indicate poor communication, with providers failing to explain diagnoses or treatment plans and presenting large bills without prior discussion. One customer felt pressured to pay upfront for tests that were not run due to lack of funds.
Source: 4 of 8 reviews • Confidence: medium-high (recurring theme)
How responsive is Banfield Pet Hospital to insurance and billing inquiries?
One reviewer experienced a lack of response to insurance-related emails for SOAP notes, resulting in delayed reimbursement. The hospital was noted for collecting bills but not assisting with reimbursement.
Source: 1 of 8 reviews • Confidence: low (limited evidence)
Are there any positive experiences reported at Banfield Pet Hospital?
One satisfied customer praised the care team, including nurses/technicians (Rose, Kelly, Amanda, Sara, Susie) and doctors (Dr. Choi, Dr. Chun), for being gentle, caring, and communicative during an emergency visit. The reviewer expressed gratitude and would highly recommend this specific location.
Source: 1 of 8 reviews • Confidence: high (explicit mention)
What issues arise during emergency or critical care visits?
Several reviews describe distressing experiences during emergencies, including a dog left untreated due to inability to pay for tests, a rushed euthanasia with improper IV administration, and a lack of willingness to release a sick pet without payment. One tragic account details a pet's death due to delayed care and financial barriers.
Source: 3 of 8 reviews • Confidence: medium (conflicting themes)
Is there any mention of follow-up or test result delays?
One review noted that important information was omitted at pick-up, leading to a wait for test results that were not initially taken. This suggests occasional follow-up or communication lapses.
Source: 1 of 8 reviews • Confidence: low (limited evidence)
Ratings
4.0
★★★★★4.0113 reviews
Hours
Popular Times
Amenities & Details
Accessibility
Crowd
Planning
Details
- Plus Code
- 3CGP+5V Ontario, California
- Timezone
- America/Los_Angeles
- Google Place ID
- ChIJ9bYjmpw1w4ARM92S_JCh1Qk
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