Banfield Pet Hospital

Multiple customers report extremely rude and unfriendly front desk interactions, describing staff as intimidating, tone-deaf, and lacking sympathy. One review specifically mentions a young woman without a name tag who fluctuated between rudeness and brief niceness.

Source: 6 of 8 reviews • Confidence: high (explicit mention)

Several reviews indicate poor communication, with providers failing to explain diagnoses or treatment plans and presenting large bills without prior discussion. One customer felt pressured to pay upfront for tests that were not run due to lack of funds.

Source: 4 of 8 reviews • Confidence: medium-high (recurring theme)

One reviewer experienced a lack of response to insurance-related emails for SOAP notes, resulting in delayed reimbursement. The hospital was noted for collecting bills but not assisting with reimbursement.

Source: 1 of 8 reviews • Confidence: low (limited evidence)

One satisfied customer praised the care team, including nurses/technicians (Rose, Kelly, Amanda, Sara, Susie) and doctors (Dr. Choi, Dr. Chun), for being gentle, caring, and communicative during an emergency visit. The reviewer expressed gratitude and would highly recommend this specific location.

Source: 1 of 8 reviews • Confidence: high (explicit mention)

Several reviews describe distressing experiences during emergencies, including a dog left untreated due to inability to pay for tests, a rushed euthanasia with improper IV administration, and a lack of willingness to release a sick pet without payment. One tragic account details a pet's death due to delayed care and financial barriers.

Source: 3 of 8 reviews • Confidence: medium (conflicting themes)

One review noted that important information was omitted at pick-up, leading to a wait for test results that were not initially taken. This suggests occasional follow-up or communication lapses.

Source: 1 of 8 reviews • Confidence: low (limited evidence)