Bank of America Financial Center

Multiple customers report long wait times, often exceeding 30 minutes, especially on Friday afternoons and during peak hours with only one teller available despite a line of 15–40 people.

Source: 7 of 8 reviews • Confidence: high (recurring theme)

• Peak hours: Friday afternoons
• Single teller during high demand

Guests often mention poor customer service, describing tellers as rude, unprofessional, and indifferent. Several reviews cite specific instances of tellers prioritizing other customers over the reviewer, leading to frustration and account closures.

Source: 6 of 8 reviews • Confidence: high (explicit mention)

• Tellers described as openly hostile
• Manager allegedly lets tellers run the show

One review noted that ordered foreign currency did not arrive on time, and despite bank rules promising a return and redeposit within a month, the issue was unresolved and no one answered follow-up calls.

Source: 1 of 8 reviews • Confidence: low (single incident)

One reviewer praised Janice Neil for providing excellent service, cashing a check without hesitation and being very friendly, suggesting that individual staff members can make a positive difference.

Source: 1 of 8 reviews • Confidence: medium (isolated positive)

A detailed review described a hold placed on a deposit that was not released as promised, causing missed medical appointments and financial hardship, with the branch extending hold dates without resolution.

Source: 1 of 8 reviews • Confidence: low (specific complaint)

• Hold extended from 11/24 to 11/28
• Check from reputable company