Bank of America Financial Center
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What reviewers say
Bank of America Financial Center reviews highlight mixed experiences with customer service, ranging from excellent assistance to significant dissatisfaction.
Themes summarized from customer reviews (sample of 8)
How is the customer service at Bank of America Financial Center?
Reviews are mixed: several customers report excellent service, praising helpful and knowledgeable staff, while multiple reviews describe poor service, including long wait times, unresponsive phone support, and rude or incompetent staff.
Source: 8 of 8 reviews • Confidence: medium (conflicting themes)
Are appointments required for simple transactions at this bank?
Yes, several reviews mention that appointments are mandatory for simple transactions, often resulting in delays of up to a week, which customers find inconvenient.
Source: 4 of 8 reviews • Confidence: medium-high (recurring theme)
How reliable is the branch staff in handling account issues?
Multiple reviews criticize the branch for mishandling account issues, such as denying scam claims, closing accounts without warning, and failing to provide adequate support or internal contact numbers.
Source: 4 of 8 reviews • Confidence: medium (explicit mention)
What is the typical wait time at the teller window?
Several reviewers note long wait times, often due to understaffing, with only one teller available and lines moving slowly.
Source: 3 of 8 reviews • Confidence: medium-high (recurring theme)
Are there any positive experiences reported at this bank?
Yes, a few reviews highlight positive experiences, mentioning helpful and competent staff, smooth international transfers, and fast, polite service from financial advisors and tellers.
Source: 3 of 8 reviews • Confidence: high (explicit mention)
Ratings
2.1
★★★★★2.121 reviews
Location
1959 Mountain Blvd, Oakland, CA 94611
Hours
Popular Times
Amenities & Details
Accessibility
Details
- Plus Code
- RQHQ+6M Oakland, California
- Timezone
- America/Los_Angeles
- Google Place ID
- ChIJTX8ShDiGj4ARPCxv0Lukl3o
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