Bank of America (Lobby Service Only)

Multiple customers have reported long wait times, with some experiencing waits exceeding 30 minutes even with a small number of people ahead of them. Several reviewers mention the line extending outside the bank, particularly during hot weather.

Source: 3 of 8 reviews • Confidence: medium (recurring theme)

• Reported turnarounds: 30+ minutes

Experiences with staff vary considerably. Some guests mention positive interactions, describing employees as friendly, attentive, and helpful. However, other reviewers have reported negative interactions, citing rude or unhelpful behavior from specific employees. There appears to be conflicting feedback regarding staff demeanor.

Source: 4 of 8 reviews • Confidence: medium (conflicting feedback)

Several reviews mention the presence of security guards, both at the main entrance and near the ATMs. This is seen as a positive aspect by some customers.

Source: 2 of 8 reviews • Confidence: high (explicit mention)

One review noted that the drive-up ATMs are frequently out of service, sometimes shut down after a certain time at night.

Source: 1 of 8 reviews • Confidence: low (limited evidence)

One reviewer experienced issues with an appointment to open a business account, including a late start, unhelpful staff, and denial of service based on a misunderstanding of the business's activities. They ultimately had success opening the account through a phone call.

Source: 1 of 8 reviews • Confidence: medium (explicit mention)

One customer reported that the bank unexpectedly changed its hours, leading to a wasted trip and frustration.

Source: 1 of 8 reviews • Confidence: low (limited evidence)