Bank of America (with Drive-thru ATM)

Multiple customers reported ATMs unexpectedly shutting down during transactions, leaving cards stuck and staff responding rudely. One reviewer experienced this issue twice, describing the staff as “idiotic and rude.”

Source: 2 of 8 reviews • Confidence: high (explicit mention)

Several reviewers described interactions with staff as impersonal, dismissive, and rude. Specific complaints include a representative named Angie being “complacent and overly authoritative,” and another employee (Bryan) failing to acknowledge customers at all. One incident involved a teller treating a victim of account theft with hostility, leading to a confrontation.

Source: 5 of 8 reviews • Confidence: high (recurring theme)

One reviewer reported a debit card not being mailed for over a week and difficulty transferring a work check. Another experienced a stolen $900 from their account, with claim approval delayed until after a confrontation at a branch where the teller was perceived as unhelpful and hostile.

Source: 2 of 8 reviews • Confidence: medium (limited evidence)

One reviewer, banking with the institution for over 20 years, praised the tellers as “pro” and expressed no intention to switch banks, highlighting a stark contrast to the negative experiences reported by others.

Source: 1 of 8 reviews • Confidence: medium (single positive case)