Bank of America (with Drive-thru ATM)

Several reviewers reported poor teller customer service, describing experiences as unprofessional, rude, and inefficient. However, multiple customers praised Desiree, a specialist, for being professional, knowledgeable, compassionate, and patient, often contrasting her positively with other staff members.

Source: 6 of 8 reviews • Confidence: medium-high (recurring theme)

• Specialist Desiree highly recommended for complex issues
• Teller interactions often criticized for lack of etiquette

Multiple reviews mentioned long wait times, with some customers reporting waits exceeding an hour without assistance. One review noted a confusing waiting list system that required re-joining after a short absence.

Source: 3 of 8 reviews • Confidence: medium (explicit mention)

• Waiting list described as 'old school' and inefficient
• Some customers experienced shorter waits unexpectedly

Yes, Desiree is frequently highlighted as an exceptional specialist who listens, protects client privacy, and goes above and beyond to assist customers, often serving as a positive example for other staff.

Source: 2 of 8 reviews • Confidence: high (explicit mention)

• Desiree praised for professionalism and compassion

The drive-thru ATM itself is not directly reviewed, but in-branch service is noted as poor, with specific complaints about reception staff and tellers. No positive or negative comments about the drive-thru ATM functionality were found.

Source: 0 of 8 reviews • Confidence: low (no direct evidence)