Bank of America (with Drive-thru ATM)

Multiple customers report that the branch rarely answers calls during business hours, leading to frustration and delayed assistance.

Source: 3 of 8 reviews • Confidence: high (explicit mention)

Several reviewers describe the customer service as unprofessional, rude, and lacking empathy, particularly toward elderly customers and those seeking assistance with banking tasks.

Source: 5 of 8 reviews • Confidence: high (recurring theme)

One review notes conflicting management approaches, with some staff members appearing unprofessional and others providing good service, suggesting a lack of consistent policy enforcement.

Source: 1 of 8 reviews • Confidence: medium (limited evidence)

One reviewer was refused check cashing and had to use Zelle, causing delays and frustration, highlighting a potential procedural issue with check handling.

Source: 1 of 8 reviews • Confidence: medium (specific incident)

Multiple reviews imply that staff may lack adequate training, as evidenced by aggressive responses and mishandling of customer requests, suggesting a need for improved management oversight.

Source: 3 of 8 reviews • Confidence: medium (recurring theme)