Bank of America (with Drive-thru ATM)

Several reviewers highlight that the Grand Terrace branch provides outstanding service, noting a teller named Orlando who is detail-oriented, customer-focused, and capable of handling complex requests with ease. This positive experience is a key reason customers return to this location.

Source: 2 of 8 reviews • Confidence: high (explicit mention)

One review explicitly describes a perceived biased interaction where a Hispanic customer was given preferential treatment over a Caucasian customer, leading the reviewer to feel like a second-class citizen and express dissatisfaction with the branch.

Source: 1 of 8 reviews • Confidence: low (single isolated incident)

One reviewer reported that after physically closing a checking account in March, they discovered in May that the account remained open with additional maintenance fees and a negative balance, requiring follow-up with customer service to resolve.

Source: 1 of 8 reviews • Confidence: medium (specific account issue)

Mixed feedback exists: while one reviewer praised quick service and a pleasant staff experience, another described a negative encounter where a banker appeared disinterested, leading to a perception of poor service and consideration of switching to a credit union.

Source: 2 of 8 reviews • Confidence: medium (conflicting themes)

One reviewer expressed frustration over inconsistent opening hours, noting that despite the website indicating the branch was open, doors were locked on multiple occasions, causing inconvenience for customers who needed in-person transactions.

Source: 1 of 8 reviews • Confidence: low (specific timing issue)

One review from February 2019 compares the experience to the DMV, mentioning a long line with only one teller, describing it as the worst Bank of America experience.

Source: 1 of 8 reviews • Confidence: medium (specific negative comparison)

One reviewer noted that unlike other locations with long lines and few tellers, this Grand Terrace branch provided a quick and pleasant experience, with all needs handled efficiently and staff being friendly, leading to a recommendation to use this branch.

Source: 1 of 8 reviews • Confidence: high (explicit praise)