Banner Bank
Location
255 S Riverside Ave, Rialto, CA 92376
Photos
What reviewers say
Banner Bank receives praise for exceptional customer service and business resources, but also faces criticism for poor handling of fraud and account issues.
Themes summarized from customer reviews (sample of 8)
What do customers say about the customer service at Banner Bank?
Multiple customers highlight outstanding customer service, noting that staff such as Branch Manager Liz Berghaus and her team (Ricardo, Lily, Jessica, Kitty) consistently go above and beyond to assist with banking needs and make transactions pleasant. Guests often mention being greeted warmly and receiving efficient, accurate information, especially for small business accounts.
Source: 5 of 8 reviews • Confidence: high (explicit mention)
Does Banner Bank offer resources for small businesses?
Yes, several reviews mention that Banner Bank provides excellent resources for small businesses, including equity lines of credit, small business loans, and merchant services assistance. One reviewer specifically praises Katherine for her support in this area.
Source: 2 of 8 reviews • Confidence: medium-high (recurring theme)
What are the common complaints about Banner Bank's handling of fraud or account issues?
A few reviews express serious dissatisfaction, citing instances where the bank failed to detect unauthorized charges, placed customers on a 'high risk' list without explanation, and blamed customers for fraud. One reviewer reported being treated rudely and accused of causing their own fraud, leading to inconvenience and emotional distress.
Source: 3 of 8 reviews • Confidence: medium (limited evidence)
Are there any issues with ATM services or fees at Banner Bank?
One review notes that Banner Bank charges a paper statement fee and requires customers to count their own change, which the reviewer found absurd. Additionally, there are complaints about ATM deposit restrictions and overdraft fees, with one customer reporting a $30 fee per transaction for ATM deposits and another stating that promised refunds were not received.
Source: 2 of 8 reviews • Confidence: low (specific but isolated)
Do customers appreciate any special touches from Banner Bank?
Several reviewers mention that Banner Bank sends birthday cards to members, which they find endearing and contributes to their loyalty as lifetime members.
Source: 2 of 8 reviews • Confidence: high (explicit mention)
Ratings
4.2
★★★★★4.217 reviews
Hours
Popular Times
Amenities & Details
Accessibility
Offerings
Details
- Plus Code
- 3JXH+2X Rialto, California
- Timezone
- America/Los_Angeles
- Google Place ID
- ChIJrVLpemdNw4ARbCSCBofXzQs
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