Banner Bank

Multiple customers highlight outstanding customer service, noting that staff such as Branch Manager Liz Berghaus and her team (Ricardo, Lily, Jessica, Kitty) consistently go above and beyond to assist with banking needs and make transactions pleasant. Guests often mention being greeted warmly and receiving efficient, accurate information, especially for small business accounts.

Source: 5 of 8 reviews • Confidence: high (explicit mention)

Yes, several reviews mention that Banner Bank provides excellent resources for small businesses, including equity lines of credit, small business loans, and merchant services assistance. One reviewer specifically praises Katherine for her support in this area.

Source: 2 of 8 reviews • Confidence: medium-high (recurring theme)

A few reviews express serious dissatisfaction, citing instances where the bank failed to detect unauthorized charges, placed customers on a 'high risk' list without explanation, and blamed customers for fraud. One reviewer reported being treated rudely and accused of causing their own fraud, leading to inconvenience and emotional distress.

Source: 3 of 8 reviews • Confidence: medium (limited evidence)

One review notes that Banner Bank charges a paper statement fee and requires customers to count their own change, which the reviewer found absurd. Additionally, there are complaints about ATM deposit restrictions and overdraft fees, with one customer reporting a $30 fee per transaction for ATM deposits and another stating that promised refunds were not received.

Source: 2 of 8 reviews • Confidence: low (specific but isolated)

Several reviewers mention that Banner Bank sends birthday cards to members, which they find endearing and contributes to their loyalty as lifetime members.

Source: 2 of 8 reviews • Confidence: high (explicit mention)