Banner Bank

Several reviewers praise the customer service, describing it as great, helpful, and accommodating, especially mentioning staff like Jessica, Nancy, Janet, and Ricardo. However, one reviewer reports poor service and potential discrimination at a Rancho Cucamonga branch.

Source: 6 of 8 reviews • Confidence: medium-high (recurring theme with one conflicting report)

Multiple reviewers highlight Banner Bank as a great place for commercial loans and first-time buyers, noting positive experiences.

Source: 2 of 8 reviews • Confidence: medium (explicit mention)

One reviewer specifically praises Ricardo at Banner Bank for providing excellent, compassionate service to a non-profit, contrasting favorably with other banks that failed to follow up.

Source: 1 of 8 reviews • Confidence: medium (explicit mention)

Yes, reviews indicate that service quality varies by location; the Rancho Cucamonga branch received criticism for poor treatment and potential discrimination, while the Rialto branch was commended for excellent service.

Source: 2 of 8 reviews • Confidence: medium (conflicting reports)