Barstow Friendly Smiles

Several reviewers reported unprofessional handling of dental emergencies, including delayed appointments and inadequate response to swelling and infection. One patient experienced severe pain and swelling after a filling and was told to wait days for an appointment, leading to an emergency root canal elsewhere. Another called for urgent care due to excruciating pain but faced scheduling confusion and unprofessional communication.

Source: 3 of 8 reviews • Confidence: medium (conflicting themes)

Multiple customers noted significant misrepresentation of insurance coverage. One patient was assured their insurance would cover 60% of a crown and mouth guard cost but only received $279.64 in reimbursement after the procedure, despite the office being informed of the allowed amount. The office failed to provide requested documentation and consistently denied responsibility.

Source: 2 of 8 reviews • Confidence: high (explicit mention)

Several reviewers praised the staff, especially Ms. Ruby, for being caring, sweet, and thorough in explanations. Patients felt welcomed, not rushed, and appreciated the professionalism and kindness during cleanings and procedures. One reviewer specifically highlighted Ruby's excellent price explanations and the dentist's ability to ease anxiety.

Source: 5 of 8 reviews • Confidence: high (recurring theme)

One reviewer experienced significant scheduling confusion, being told different appointment dates and times over several calls. The receptionist disputed the caller's account of office hours, leading to frustration and a perception of unprofessionalism. The office was also accused of incorrect advertised hours.

Source: 1 of 8 reviews • Confidence: medium (single incident)