Barstow Humane Society

Multiple customers reported unsafe and unsanitary conditions, describing crowded kennels with nursing mothers and large dogs, feces and urine throughout the facility, and a lack of responsiveness to calls or scheduling issues.

Source: 7 of 8 reviews • Confidence: high (explicit mention)

• Conditions described as hazardous and neglectful.
• Sign indicating delayed return despite advertised hours.

Several reviewers noted that staff rarely answered phones, failed to return calls promptly, and demonstrated poor follow-through on promised services, such as picking up deceased animals or securing claimed pets.

Source: 6 of 8 reviews • Confidence: high (recurring theme)

• Multiple failed attempts to reach supervisors.
• Delayed response to law enforcement requests.

One reviewer reported receiving conflicting age estimates for a puppy and receiving no documentation on vaccinations or health conditions, suggesting inadequate record-keeping and potential health risks.

Source: 1 of 8 reviews • Confidence: medium (limited evidence)

• Puppy diagnosed with pneumonia or a severe virus without prior warning.

One reviewer praised the compassion and efficiency of staff, describing a heartwarming interaction where the owner and a representative went out of their way to reunite a family with their pet during non-operational hours, turning a distressing situation into a joyful experience.

Source: 1 of 8 reviews • Confidence: medium-high (explicit mention)

• Staff provided emotional support and immediate assistance.