Bear Alignment and Brake
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What reviewers say
Bear Alignment and Brake is praised for excellent customer service, honesty, and quality work, though some customers report issues with lowered vehicles and subpar parts.
Themes summarized from customer reviews (sample of 8)
Does Bear Alignment and Brake provide courteous and clear explanations during service?
Multiple customers highlight that Bear Alignment and Brake staff are courteous, explain procedures well, and perform high-quality work, such as a thorough alignment and brake replacement without unnecessary upsells.
Source: 6 of 8 reviews • Confidence: high (explicit mention)
How does Bear Alignment and Brake handle customer service for walk-in appointments?
Several reviewers mention that the shop accommodates walk-ins without appointments, offering fair pricing and attentive service, even when busy.
Source: 2 of 8 reviews • Confidence: medium-high (recurring theme)
Is Bear Alignment and Brake trustworthy and honest with inspections and recommendations?
A return customer praises Bear Frame for honesty, performing a full vehicle inspection without charging for it and confirming no additional alignment was needed, standing out as trustworthy in a skeptical industry.
Source: 1 of 8 reviews • Confidence: high (explicit mention)
What amenities does Bear Alignment and Brake offer in their waiting area?
One review notes that Bear Valley Alignment provides a welcoming atmosphere with a movie, tea/coffee, clean restrooms, and magazines, enhancing the waiting experience.
Source: 1 of 8 reviews • Confidence: medium (specific detail)
Does Bear Alignment and Brake work on lowered vehicles?
One reviewer reports being denied service for a lowered vehicle due to potential bumper damage, indicating the shop may not service such vehicles without prior discussion.
Source: 1 of 8 reviews • Confidence: low (single conflicting report)
Are there concerns about the quality of parts used by Bear Alignment and Brake?
One customer alleges that Bear Auto installed cheap spark plugs, leading to car issues, and refused a refund, raising concerns about part quality and accountability.
Source: 1 of 8 reviews • Confidence: low (single negative experience)
Ratings
4.6
★★★★★4.6516 reviews
Location
14320 Elsworth St STE 101, Moreno Valley, CA 92553
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Details
- Plus Code
- WP7J+66 Moreno Valley, California
- Timezone
- America/Los_Angeles
- Google Place ID
- ChIJK7ZVYjml3IAR-gaxoO2sJes
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