Bear Creek Resort

Multiple customers reported issues with cleanliness, including worn-out towels, stale odors, malfunctioning appliances, and pest infestations such as ants and mold. Several reviews mentioned that the rooms and common areas were not up to the expected standard for a 3.5-star hotel.

Source: 5 of 8 reviews • Confidence: high (explicit mention)

• Pest issues: ants, mold
• Odor problems: stale, musty

Guests often mentioned that staff were unresponsive, unhelpful, and sometimes rude. Several reviews described difficulty in reaching staff, lack of communication regarding room changes or accessibility issues, and a general sense of indifference from management.

Source: 4 of 8 reviews • Confidence: high (recurring theme)

• Staff unavailability
• Rude customer service

Several reviews highlighted significant accessibility problems, including steep steps, narrow doorways, and lack of ADA-compliant rooms. Handicapped guests reported difficulty navigating the property and safety concerns, leading to a very negative experience.

Source: 3 of 8 reviews • Confidence: medium (limited evidence)

• Steep steps
• Narrow doorways
• No ADA rooms

Multiple guests experienced unexpected room changes without prior notice, resulting in rooms that did not meet their needs (e.g., lack of heating, incorrect bedding). Some reviews indicated that the resort charged for nights they did not stay or failed to accommodate special requests, leading to dissatisfaction.

Source: 3 of 8 reviews • Confidence: medium (conflicting accounts)

• Unexpected room changes
• Unfair billing

One review reported eerie noises and a feeling of being haunted during a stay, describing footsteps, knocking, and water sounds in the middle of the night. This account is isolated but noted for its unusual nature.

Source: 1 of 8 reviews • Confidence: low (single isolated report)

• Unusual nighttime noises