Bear Valley Community Hospital
Location
41870 Garstin Dr, Big Bear Lake, CA 92315
Photos
What reviewers say
Bear Valley Community Hospital receives mixed reviews, with praise for staff kindness and professionalism, but criticism for ER access issues and some insensitive treatment.
Themes summarized from customer reviews (sample of 8)
How easy is it to locate the ER at Bear Valley Community Hospital during emergencies?
Several reviewers noted difficulties finding the ER entrance due to unclear signage and blocked paths, especially during winter storms. One reviewer emphasized the need for better direction signs to prevent delays in life-threatening situations.
Source: 1 of 8 reviews • Confidence: low (single review mention)
What is the general quality of patient care and staff professionalism at Bear Valley Community Hospital?
Multiple customers praised the professionalism and attentiveness of staff, highlighting specific mentions of nurses like Johnny, Lexi RN, Jesseca, Mark, Christy, and Hannah, as well as case workers like Tracy. They described care as compassionate, thorough, and reassuring.
Source: 5 of 8 reviews • Confidence: high (explicit mention)
Are there any reports of insensitive or rude staff behavior at the hospital?
A few reviews mentioned instances of dismissive or rude staff, particularly noting a short male nurse's lack of empathy and a counter attendant described as rude and unhelpful. One reviewer criticized the hospital's handling of an emergency, citing a lack of urgency and compassion.
Source: 3 of 8 reviews • Confidence: medium (recurring theme)
How reliable is the hospital's follow-up and diagnostic process for emergencies?
One reviewer expressed frustration with delayed X-ray processing and poor communication, stating the hospital did not call back and even hung up on attempts to speak. Another criticized the lack of additional diagnostic checks for suspected hernia cases.
Source: 2 of 8 reviews • Confidence: low (limited evidence)
What are the overall sentiments about Bear Valley Community Hospital from recent reviews?
Overall sentiment is mixed: while many reviewers give high praise for staff kindness and effective care, others report significant issues with ER accessibility, staff attitude, and follow-up procedures. The hospital is described as excellent for compassionate care by some, but potentially unsafe for emergencies by others.
Source: 8 of 8 reviews • Confidence: medium (conflicting reviews)
Ratings
3.0
★★★★★3.0161 reviews
Hours
Popular Times
Amenities & Details
Accessibility
Amenities
Payments
Details
- Plus Code
- 64W6+JH Big Bear Lake, California
- Timezone
- America/Los_Angeles
- Google Place ID
- ChIJTbLUZXa0xIARHrf3-7qbLIE
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