Bear Valley Roadside
Location
477 Eureka Dr, Big Bear Lake, CA 92315
Photos
What reviewers say
Bear Valley Roadside towing service has mixed reviews, with praise for prompt, friendly service and criticism for unreliability, poor communication, and quality issues.
Themes summarized from customer reviews (sample of 8)
How reliable is Bear Valley Roadside for timely service?
Multiple customers report that Bear Valley Roadside arrived on time as promised, while at least one reviewer waited over two hours without any contact, describing the experience as extremely unreliable.
Source: 2 of 8 reviews • Confidence: medium (conflicting themes)
What do customers say about the friendliness and professionalism of the staff?
Several reviewers describe the staff as polite, kind, friendly, and professional, noting that they helped calm anxious customers and provided excellent customer service.
Source: 4 of 8 reviews • Confidence: high (explicit mention)
Are there concerns about the quality of work or follow-up after service?
At least two reviews mention issues: one reported loose bolts and a broken brake caliper after service, and another said the company failed to return calls for follow-up.
Source: 2 of 8 reviews • Confidence: medium (limited evidence)
How does Bear Valley Roadside compare in pricing to other local tow services?
One reviewer felt the quoted price of $450 for a tow was excessive compared to a local competitor charging $100, questioning the company's value proposition.
Source: 1 of 8 reviews • Confidence: low (single anecdotal comment)
What is the overall sentiment regarding customer service attitude?
While most praise the staff's friendliness, one review specifically criticized a rude and disrespectful phone interaction, indicating a notable exception to the generally positive tone.
Source: 2 of 8 reviews • Confidence: medium (mixed feedback)
Ratings
3.7
★★★★★3.719 reviews
Hours
Popular Times
Details
- Plus Code
- 64V2+JR Big Bear Lake, California
- Timezone
- America/Los_Angeles
- Google Place ID
- ChIJk4QkuHm1xIARy1LD3COVCnQ
Other matches
Compare similar listings from your search — explore higher- and lower-rated options nearby.