Bennion Deville Homes Rancho Mirage

Multiple customers report extremely poor customer service, describing interactions as abhorrent and unprofessional. Specific complaints include agents granting showings without informing about current guests, lack of follow-up on applications, and unprofessional behavior on social media. One reviewer criticized an agent for making fun of people's hardships on personal accounts.

Source: 5 of 8 reviews • Confidence: high (explicit mention)

Several reviewers criticize the agency for inadequate marketing and low-quality photography. Complaints include lack of professional drone shots, poor lighting, distorted images, and a cheap approach that results in unappealing photos. One reviewer noted that the agent defended the poor quality by suggesting it prevents buyer disappointment.

Source: 3 of 8 reviews • Confidence: medium-high (recurring theme)

Multiple customers mention agents being unreliable, with one reviewer stating the agent was too busy with other listings and health issues to attend showings. Another example of unreliability is an agent returning the wrong key after contract termination, indicating forgetfulness and poor attention to detail.

Source: 3 of 8 reviews • Confidence: medium (limited evidence)

One reviewer expresses significant concern about fiduciary duty, stating that 95% of agents lack proper business sense and may rip off clients with excessive escrow and appraisal costs. They recommend seeking a more established broker.

Source: 1 of 8 reviews • Confidence: low (single mention)

Yes, a few reviewers have had positive experiences, mentioning long-term business relationships and describing the staff and agents as Grade A and a great team to work with.

Source: 2 of 8 reviews • Confidence: high (explicit mention)