Best Western Ontario Mills Mall
Casual, cozy rooms in a modern lodging offering a pool, plus free breakfast & local shuttle service.
Location
4395 Ontario Mills Pkwy, Ontario, CA 91764
Photos
What reviewers say
Best Western Ontario Mills Mall receives mixed reviews on cleanliness, staff friendliness, room comfort, and maintenance practices.
Themes summarized from customer reviews (sample of 8)
Is the hotel room typically clean upon arrival?
Several reviewers reported rooms that were not cleaned upon arrival, with one guest having to request an upgrade due to visible debris. However, other guests mentioned clean rooms with no issues.
Source: 2 of 8 reviews • Confidence: medium (conflicting reports)
How would you describe the staff at Best Western Ontario Mills Mall?
Multiple customers praised the staff as friendly, helpful, and going above and beyond, particularly noting assistance after checkout and bag holding services.
Source: 3 of 8 reviews • Confidence: high (explicit mention)
- Staff often noted for exceptional service and willingness to accommodate guests.
Are the beds comfortable?
One reviewer found the beds very comfortable, while another found them really uncomfortable.
Source: 2 of 8 reviews • Confidence: medium (conflicting reports)
What is the quality of the hotel's breakfast?
Breakfast was described as very good by one guest and okay by another, with a note that potatoes were undercooked. Overall, it was considered sufficient for starting the day.
Source: 2 of 8 reviews • Confidence: medium (mixed feedback)
Are there any common complaints about room maintenance?
Two reviews mentioned maintenance occurring in occupied rooms, causing inconvenience. One guest felt the hotel could have communicated better about this, while another felt the manager's compensation was insufficient.
Source: 2 of 8 reviews • Confidence: medium (specific incidents)
Is the hotel convenient for travelers coming from Ontario International Airport?
One reviewer noted the hotel is not the closest to the airport and required a ride-share, costing about $23 each way.
Source: 1 of 8 reviews • Confidence: low (single mention)
What amenities are missing from the rooms?
One guest mentioned the absence of USB wall chargers or extension cords in rooms, which they found inconvenient.
Source: 1 of 8 reviews • Confidence: low (single mention)
Ratings
4.3
★★★★★4.3974 reviews
Hours
Popular Times
Amenities & Details
Crowd
Details
- Plus Code
- 3CCV+4P Ontario, California
- Timezone
- America/Los_Angeles
- Google Place ID
- ChIJvSEW1Hg1w4ARNeDiWAVzpWI
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