Best Western Plus Palm Desert Resort

Multiple customers highlight that the breakfast is cooked to order and is a major positive aspect of their stay.

Source: 5 of 8 reviews • Confidence: high (explicit mention)

Several reviewers found the beds uncomfortable, citing a hard mattress and firm pillows that caused sore backs and necks.

Source: 2 of 8 reviews • Confidence: medium (recurring theme)

Guests often mention that the rooms are clean, though some note issues like thin walls, mold, and heater problems that were promptly addressed by maintenance.

Source: 3 of 8 reviews • Confidence: medium (mixed evidence)

Multiple customers praise the friendly and helpful staff across various aspects of their stay.

Source: 6 of 8 reviews • Confidence: high (explicit mention)

One review criticizes the laundry service, noting a $5 per load charge and the requirement to exchange quarters in $5 increments, which they find expensive for the low quality.

Source: 1 of 8 reviews • Confidence: low (limited evidence)

One guest reported being overcharged at check-in despite having a booking confirmation, and another mentioned a noise complaint during quiet hours, indicating potential billing and communication issues.

Source: 2 of 8 reviews • Confidence: medium (conflicting reports)