Best Western San Bernardino Hotel
Location
258 E Redlands Blvd, San Bernardino, CA 92408
Photos
What reviewers say
Best Western San Bernardino Hotel receives mixed reviews on cleanliness, staff, pricing, and emergency policies.
Themes summarized from customer reviews (sample of 8)
Is the hotel room clean and comfortable?
Multiple customers report that rooms are very clean and comfortable, with well-maintained bathrooms and supportive staff. However, one guest noted difficulty sleeping due to freeway noise, which was mitigated by a room change.
Source: 5 of 8 reviews • Confidence: high (explicit mention)
How is the staff at Best Western San Bernardino Hotel?
Guests often praise the staff for being courteous, helpful, and friendly. One review highlighted a specific employee, Mandy, as a real asset. Conversely, another review criticized staff for heavy accents, poor English comprehension, and rude behavior.
Source: 3 of 8 reviews • Confidence: medium (mixed evidence)
What are the pricing and value considerations for this hotel?
One reviewer felt the price was a little high compared to the amenities offered, noting the absence of a swimming pool and limited breakfast options. Another mentioned the area's convenience and proximity to eateries and freeways as positive value factors.
Source: 2 of 8 reviews • Confidence: medium (limited evidence)
Does the hotel offer a swimming pool?
No, multiple reviews indicate that the hotel does not have a swimming pool.
Source: 1 of 8 reviews • Confidence: high (explicit mention)
How does the hotel handle emergency cancellations?
One reviewer experienced a medical emergency and was denied a refund despite providing hospital discharge paperwork, highlighting a lack of flexibility and compassion from the hotel.
Source: 1 of 8 reviews • Confidence: low (single incident)
Is the breakfast at Best Western San Bernardino Hotel satisfactory?
Breakfast is described as plain and could be cleaner, though it is considered reasonable for the price. Some guests appreciated the variety of hot and cold choices, while others found it lacking.
Source: 2 of 8 reviews • Confidence: medium (mixed feedback)
Are there any issues with noise at the hotel?
One guest reported difficulty sleeping due to freeway noise, which was resolved by moving to a quieter side of the hotel. No other reviews mentioned significant noise issues.
Source: 1 of 8 reviews • Confidence: low (single incident)
Ratings
3.7
★★★★★3.754 reviews
Hours
Popular Times
Details
- Plus Code
- 3P79+8R San Bernardino, California
- Timezone
- America/Los_Angeles
- Google Place ID
- ChIJ1S0yaY-s3IARa6I8xhZuwFE
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