Best Western San Bernardino Hotel

Multiple customers report that rooms are very clean and comfortable, with well-maintained bathrooms and supportive staff. However, one guest noted difficulty sleeping due to freeway noise, which was mitigated by a room change.

Source: 5 of 8 reviews • Confidence: high (explicit mention)

Guests often praise the staff for being courteous, helpful, and friendly. One review highlighted a specific employee, Mandy, as a real asset. Conversely, another review criticized staff for heavy accents, poor English comprehension, and rude behavior.

Source: 3 of 8 reviews • Confidence: medium (mixed evidence)

One reviewer felt the price was a little high compared to the amenities offered, noting the absence of a swimming pool and limited breakfast options. Another mentioned the area's convenience and proximity to eateries and freeways as positive value factors.

Source: 2 of 8 reviews • Confidence: medium (limited evidence)

No, multiple reviews indicate that the hotel does not have a swimming pool.

Source: 1 of 8 reviews • Confidence: high (explicit mention)

One reviewer experienced a medical emergency and was denied a refund despite providing hospital discharge paperwork, highlighting a lack of flexibility and compassion from the hotel.

Source: 1 of 8 reviews • Confidence: low (single incident)

Breakfast is described as plain and could be cleaner, though it is considered reasonable for the price. Some guests appreciated the variety of hot and cold choices, while others found it lacking.

Source: 2 of 8 reviews • Confidence: medium (mixed feedback)

One guest reported difficulty sleeping due to freeway noise, which was resolved by moving to a quieter side of the hotel. No other reviews mentioned significant noise issues.

Source: 1 of 8 reviews • Confidence: low (single incident)