Big Bear Manor Jacuzzi Cabins

Multiple customers reported significant cleanliness problems, including stains on sheets, blood stains on pillows, algae and mold in spa jets, missing fire alarms, exposed wiring, soot stains, hairs on towels, and missing cleaning supplies. One review described the cabin as a "complete dump" and another called it an "absolute scam" due to the filthy condition.

Source: 7 of 8 reviews • Confidence: high (explicit mention)

• Common issues: soot, mold, exposed wiring, missing safety equipment
• Guests often mention inadequate cleaning supplies

Several reviewers found the jacuzzi unusable or severely damaged, with one reporting a cracked and peeling hot tub and another noting it was dirty on arrival. The main reason for booking was the jacuzzi, yet it failed to meet expectations for multiple guests.

Source: 3 of 8 reviews • Confidence: medium (recurring theme)

• Hot tub issues: cracked, peeling, dirty, unusable

Many guests complained about missing or broken kitchen items, such as plates, bowls, glasses, mismatched cutlery, dirty pots, and lack of trash bags or dishwashing supplies. One review mentioned a sign threatening cleaning fees for dirty dishes, indicating poor provision of expected amenities.

Source: 4 of 8 reviews • Confidence: medium (recurring theme)

• Kitchen complaints: missing dishes, dirty cutlery, no supplies

Several reviews noted poor management response. Guests reported that concerns were not addressed, refunds were only partially offered, and communication was delayed until checkout time. One reviewer stated the management "didn’t offer to resolve the issues" and another mentioned they "don’t trade refunds for good reviews".

Source: 5 of 8 reviews • Confidence: medium (limited evidence)

• Management issues: slow response, partial refunds only

One positive review highlighted the proximity to the main street and lake, praising the peaceful grounds and close walking distance to village and boat rentals. However, other reviews mentioned broken appliances, trash on grounds, and noisy disturbances, suggesting mixed experiences with location upkeep.

Source: 2 of 8 reviews • Confidence: low (conflicting evidence)

• Location perks: walking distance to lake and village
• Grounds issues: trash, broken appliances, noise