Big Bear Moving Inc

Multiple reviewers claim that standard insurance coverage is limited unless additional fees are paid, and some allege that the company misrepresented insurance options. One review explicitly states the contract terms make items not covered unless extra insurance is purchased, while another calls the insurance offering a 'complete joke' and alleges illegal contract language.

Source: 2 of 8 reviews • Confidence: medium (conflicting claims)

Several reviews mention unexpected fees, including a $175–$250 storage charge for last-minute delivery changes and an additional $180 charge for rerouting due to closed highways. One reviewer reports being overcharged for plastic wrap and another notes a refund was issued for these extra charges after complaint.

Source: 3 of 8 reviews • Confidence: high (explicit mention)

• Storage charge: $175–$250 per truck
• Rerouting fee: $180 for highway closure

Positive reviews highlight courteous, efficient, and professional movers who communicated well and treated belongings carefully. However, negative reviews describe movers with attitude, poor communication, and instances of duress during contract signing.

Source: 4 of 8 reviews • Confidence: medium-high (recurring theme)

• Movers assisted with assembly and worked in hot conditions
• Owner and office manager were involved in dispute resolution

Two reviews criticize the company for not checking road closures, resulting in extra charges for rerouting when Highway 18 was closed. One reviewer states the company was unaware of the closure and billed for the detour, while another notes the owner lives in Running Springs, implying local knowledge was lacking.

Source: 2 of 8 reviews • Confidence: medium (specific incidents)

• Extra charge: $180 for rerouting due to closed highway

At least two reviews indicate successful resolution of complaints: one mentions a $200 refund after discussion with the owner, and another reports a refund for extra charges after the reviewer contacted the company. However, another review alleges threats of legal action and coercive signing under duress.

Source: 2 of 8 reviews • Confidence: medium (mixed outcomes)

• Refund examples: $200, $180