BNSF - San Bernardino

Several reviewers describe the staff as friendly and helpful, noting that the office staff assisted them and provided maps for easy navigation. However, a few customers reported unpleasant and unprofessional interactions with office personnel.

Source: 5 of 8 reviews • Confidence: medium-high (recurring theme)

Multiple customers mention an easy check-in and check-out process, with one reviewer specifically noting that the technology used in the pedestal made their job easier.

Source: 3 of 8 reviews • Confidence: high (explicit mention)

One reviewer reports that half the time they visit, there are problems with the chassis, causing delays in the shop, though they acknowledge the mechanics are great.

Source: 1 of 8 reviews • Confidence: medium (limited evidence)

Several reviews criticize the office staff for being unresponsive and rude, particularly when customers need assistance or report problems, contrasting with more helpful experiences at other BNSF locations.

Source: 3 of 8 reviews • Confidence: medium (recurring theme)

One reviewer highlights the use of new technology in the pedestal as a positive change that simplifies their work.

Source: 1 of 8 reviews • Confidence: high (explicit mention)