Boomerang Healthcare (BHC) - San Bernardino

Several reviewers report a lack of empathy and strict policies against granting time off for industrial injuries, with one patient stating they were told the clinic 'cracks down on time off' and eventually dropped as a patient, possibly in retaliation for expressing concerns.

Source: 3 of 8 reviews • Confidence: medium (explicit mention)

Multiple customers describe the front desk staff as super friendly and professional, particularly at the Colton location, contrasting with reports of rudeness at another site.

Source: 4 of 8 reviews • Confidence: high (recurring theme)

Reviewers often mention that appointments with the pain management doctor are quick at the Colton location, faster than at the Tustin office, making it worth the longer drive.

Source: 2 of 8 reviews • Confidence: medium-high (consistent feedback)

One review notes that staff at both locations appear unwilling to accommodate patients with specific physical limitations, enforcing a corporate policy that may not consider individual needs, potentially influencing work comp insurance referrals.

Source: 1 of 8 reviews • Confidence: low (single mention)

Multiple returning patients praise Dr. Kim for his compassion, clear explanations, and effective treatment plans, though one reviewer reports significant issues post-merger with the front office and scheduling difficulties.

Source: 4 of 8 reviews • Confidence: medium-high (recurring positive theme with noted exception)

One review explicitly states that Boomerang Healthcare is not a walk-in clinic and advises patients with urgent needs to go to the emergency room, noting a lack of flexibility for unscheduled visits.

Source: 1 of 8 reviews • Confidence: medium (direct statement)