Brad Glassco - State Farm Insurance Agent
Location
31321 Outer Hwy 10 S, Redlands, CA 92373
Photos
What reviewers say
Customers consistently praise State Farm's exceptional service, highlighting staff like Elizabeth and Jessica for their efficiency, personal touch, and helpfulness.
Themes summarized from customer reviews (sample of 8)
How responsive and efficient is the service when adding new coverage or updating policies?
Multiple customers note that adding earthquake insurance and new cars to their policies was quick and efficient, with praise for staff like Elizabeth for handling these tasks smoothly.
Source: 3 of 8 reviews • Confidence: high (explicit mention)
What is the quality of customer service and personal attention provided by the agency?
Guests often mention a high level of personal service, including personal text reminders, going above and beyond, and treating clients like family. Staff such as Elizabeth and Jessica are frequently highlighted for their exceptional care.
Source: 5 of 8 reviews • Confidence: high (recurring theme)
How effective is the agency at handling claims and providing coverage?
One review emphasizes that the agency offers great coverage and customer service, with Jessica being praised for handling claims efficiently and ensuring clients receive what they need.
Source: 2 of 8 reviews • Confidence: medium (specific mention)
Do staff members proactively assist clients, such as reminding about bill payments?
A review notes that the office proactively reaches out to remind clients about bill payments, a practice not seen at other agencies, highlighting the agency's attentive service.
Source: 1 of 8 reviews • Confidence: medium (specific example)
How do customers compare the agency's rates and coverage to competitors?
Several reviews mention that Jessica was able to secure great rates compared to other insurance companies, saving customers hundreds of dollars.
Source: 2 of 8 reviews • Confidence: medium (specific benefit)
What overall impression do long-term clients have of the agency?
A long-term client (over 10 years) praises the agency for consistently providing great coverage and customer service, reinforcing the agency's reputation for reliability and quality.
Source: 1 of 8 reviews • Confidence: high (explicit mention)
Ratings
4.9
★★★★★4.940 reviews
Hours
Popular Times
Amenities & Details
Accessibility
Details
- Plus Code
- 2VGH+7V Redlands, California
- Timezone
- America/Los_Angeles
- Google Place ID
- ChIJUfbULfFW24ARl-DhQmDjQvQ
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