Budget Truck Rental
Location
4200 Chino Hills Pkwy Ste 645, Chino Hills, CA 91709
Photos
What reviewers say
Budget Truck Rental receives mixed reviews, with several complaints about unreliable truck availability and poor customer service, but also praise for exceptional staff like Shahid.
Themes summarized from customer reviews (sample of 8)
Is Budget Truck Rental reliable for truck availability on the reservation date?
Multiple customers reported unreliable truck availability, with several instances of not having the reserved truck on the reservation day despite advance booking. One reviewer mentioned a reservation confirmed two days before pickup that was unavailable, and another described a situation where a truck was supposedly at the location but not accessible until customer service intervened. These experiences suggest a recurring issue with meeting reservation commitments.
Source: 5 of 8 reviews • Confidence: high (explicit mention)
How is the customer service at Budget Truck Rental?
Customer service is frequently criticized, with several reviewers describing it as poor or zero. Complaints include unhelpful staff, lack of follow-through on promises (e.g., unlimited miles for a long drive), and difficulty resolving issues. However, a few reviewers highlighted exceptional service from specific staff members, notably Shahid, who went above and beyond to assist with late returns and account closures.
Source: 6 of 8 reviews • Confidence: medium-high (recurring theme with exceptions)
Are there any positive experiences reported for Budget Truck Rental?
Yes, several reviewers praised the kindness and helpfulness of staff, particularly Shahid, who assisted with late returns and waived fees without being asked. One reviewer specifically mentioned a smooth drop-off experience and gratitude for Shahid’s extra effort, indicating that exceptional service is possible despite broader reliability concerns.
Source: 2 of 8 reviews • Confidence: medium (limited evidence)
Does Budget Truck Rental have any issues with vehicle condition?
One reviewer alleged that Budget knowingly rented a truck with mechanical issues and directed them to customer service for a refund after charging their card, suggesting potential concerns about vehicle quality and transparency.
Source: 1 of 8 reviews • Confidence: low (single isolated claim)
Ratings
2.3
★★★★★2.39 reviews
Hours
Popular Times
Amenities & Details
Accessibility
Payments
Parking
Details
- Plus Code
- X7PP+6V Chino Hills, California
- Timezone
- America/Los_Angeles
- Google Place ID
- ChIJJ3aHGkjN3IARM0PjxNhRNfA
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