Budget Truck Rental

Multiple customers reported that Budget often did not have the truck they reserved, leading to frustration and the need to seek alternatives elsewhere. One review noted this happened twice, while another mentioned a lack of trucks with two weeks' notice.

Source: 3 of 8 reviews • Confidence: medium (recurring theme)

Several reviewers praised the professionalism, politeness, and helpfulness of Budget's staff, describing them as outstanding and going above and beyond. However, at least one reviewer found the staff unprofessional and rude.

Source: 4 of 8 reviews • Confidence: high (explicit mention)

One review indicated that Budget does not accept American Express or cash, requiring the customer to use a bank card instead. This suggests limited payment flexibility.

Source: 1 of 8 reviews • Confidence: low (single instance)

Positive reviews highlighted that Budget provided newer, lower-mileage trucks without additional charge, such as a '16 Ford E350 with only 900 miles, which was an upgrade from typical experiences with competitors like U-Haul.

Source: 2 of 8 reviews • Confidence: medium-high (explicit mention)

One reviewer described the car as being at a good value with pleasant staff, indicating satisfaction with both price and service quality.

Source: 1 of 8 reviews • Confidence: low (single instance)

While some customers, especially those who had positive experiences, expressed a preference for Budget over U-Haul for future rentals, others strongly advised against using Budget due to unavailability and poor service, recommending U-Haul instead.

Source: 3 of 8 reviews • Confidence: medium (conflicting evidence)