Buffalo Wild Wings

Multiple customers report that the service has significantly improved since the appointment of General Manager Thelma, who has been praised for her attentiveness, honesty, and dedication to customer satisfaction. Guests often mention that the manager personally checked in on tables and ensured a positive experience, leading to high recommendations.

Source: 5 of 8 reviews • Confidence: high (explicit mention)

• Manager Thelma noted for excellent customer service and honesty.

Earlier reviews highlighted problems with food taking a long time to arrive and being served cold or dry, with one guest describing the wings as burnt and overcooked. Another mentioned cold fries and wings lacking sauce, indicating poor preparation and temperature control.

Source: 3 of 8 reviews • Confidence: medium (recurring theme)

• Food quality issues reported in multiple reviews prior to GM change.

One review noted that an app-ordered pickup was delayed by about 30 minutes beyond the estimated time, suggesting that time allocations in the app may not be reliable.

Source: 1 of 8 reviews • Confidence: low (single instance)

Recent reviews overwhelmingly recommend this location, citing improved food quality, hot and fresh meals, and excellent service from General Manager Thelma. However, earlier experiences were negative, so recommendations depend on timing of visit.

Source: 5 of 8 reviews • Confidence: medium-high (positive trend observed)

• Recommendation varies with visit timing.